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1. Order Processing Time

• Orders are processed within 1–2 business days after confirmation
• Orders placed on weekends or holidays will be processed on the next business day

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2. Shipping Coverage

We currently ship nationwide within the Philippines.

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3. Delivery Time

Estimated delivery times:

• Metro Manila: 1–3 business days
• Provincial Areas: 3–12 business days

Delivery times may vary depending on courier and location.

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4. Shipping Fees

• Shipping fees are calculated at checkout or communicated upon order confirmation
• We may offer free shipping promotions from time to time

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5. Cash on Delivery (COD)

• We offer Cash on Delivery (COD) for your convenience
• Please ensure someone is available to receive and pay for the order
• Repeated failed deliveries may result in order restrictions

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6. Order Tracking

Once your order is shipped, you will receive tracking details via:

• SMS / Email / Facebook message (depending on your contact details)

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7. Delays & Issues

While we aim to deliver on time, delays may occur due to:

• Weather conditions
• Courier issues
• High order volume

We appreciate your patience and understanding.

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8. Incorrect Shipping Details

Customers are responsible for providing accurate shipping information.
Dok Natural Herbal Drops will not be liable for delays or failed deliveries due to incorrect details.

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9. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact us within 48 hours after delivery
• Provide photo/video proof for faster resolution

We will assist with replacement or resolution based on our policy.