May tanong? Nandito kami para sa’yo. 

Return & Refund Policy

At Dok Natural Herbal Drops, your satisfaction and trust are very important to us. We are committed to providing high-quality products and a smooth customer experience.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item received is damaged, defective, or incorrect
• The request is made within 7 days from the date of delivery
• The product is unused, unopened, and in its original packaging

For health and safety reasons, we do not accept returns for opened or used products unless proven defective.

---

2. Refund Policy

Refunds will be processed under these conditions:

• If the item is confirmed defective or incorrect
• If the order is canceled before shipment

Once approved, refunds will be issued via:

• Original payment method, or
• Store credit / replacement, depending on your preference

Please allow 3–7 business days for refund processing.

---

3. Non-Refundable Cases

We do not offer refunds in the following situations:

• Change of mind after receiving the product
• Opened or used items (unless defective)
• Incorrect shipping details provided by the customer
• Failed delivery due to unavailability of the recipient

---

4. Return Process

To request a return or refund:

1. Contact our support team via:
   • Facebook Page: Dok Natural Herbal Drops
   • Email: prdgmcreatives@gmail.com
2. Provide your:
   • Order number
   • Reason for request
   • Photo/video proof (if applicable)
3. Wait for confirmation before sending back the item

---

5. Shipping Fees

• Return shipping fee will be covered by Dok Natural if the issue is due to our error (wrong/damaged item)
• Otherwise, shipping costs are shouldered by the customer

---

6. Replacement Policy

We offer free replacement for items that are:

• Damaged upon arrival
• Incorrectly shipped

---

7. Contact Us

For any concerns, feel free to reach out:

• Facebook: Dok Natural Herbal Drops
• Email: prdgmcreatives@gmail.com